Last updated: September 2026

These Terms & Conditions apply to travel planning and itinerary services provided by Tabi with Me (“we”, “us”, or “our”).

By purchasing our services or otherwise agreeing to proceed with a quoted service, you acknowledge that you have read and agreed to these Terms & Conditions.

1. Our Services

Tabi with Me provides personalised Japan travel planning and travel information services.

Depending on the service or custom quote purchased, this may include:

• personalised day-by-day itinerary planning;

• sightseeing and activity recommendations;

• restaurant and food recommendations;

• accommodation suggestions;

• transportation and train travel guidance;

• maps and location information;

• general reservation and booking guidance;

• general Japan travel tips; and

• other planning assistance specified in your individual service package or quote.

The exact services included will be described on our website or in the individual quote provided to you before payment.

Unless expressly agreed otherwise in writing, Tabi with Me does not make bookings or enter into contracts with airlines, hotels, restaurants, transportation providers, attractions, tour operators, or other third-party providers on your behalf.

2. Nature of Our Service

Tabi with Me provides travel planning, recommendations and informational assistance.

We do not operate airlines, accommodation, restaurants, transportation services, attractions, tours or other travel services recommended in an itinerary.

Any booking or purchase you make with a third-party provider creates a separate agreement between you and that provider and may be subject to that provider's own terms, cancellation policies and conditions.

3. Client Responsibilities

You are responsible for providing accurate and complete information that may affect your itinerary, including:

• travel dates;

• flight and accommodation details;

• traveller numbers;

• preferences and budget;

• dietary requirements or allergies;

• mobility or accessibility requirements; and

• existing bookings or reservations.

Please notify us as soon as reasonably possible if any information changes.

You remain responsible for checking and maintaining all required passports, visas, entry requirements, travel insurance and other documents required for your trip.

4. Pricing and Payment

The price and scope of your service will be confirmed before work begins.

For custom itinerary services, we may review your travel requirements before providing a final quote.

Work on your personalised itinerary will begin after the agreed payment has been received, unless otherwise agreed in writing.

Any services requested outside the agreed scope may require an additional fee. We will advise you of any additional fee before carrying out that additional work.

5. Changes and Revisions

The number of revisions included in your service will be stated in your package or individual quote.

A revision means reasonable changes to the existing itinerary based on feedback. Significant changes to the original trip — including substantial changes to travel dates, destinations, trip duration or overall travel requirements — may be treated as additional work.

If additional fees are required, we will confirm them with you before proceeding.

6. Cancellation and Refunds

If you change your mind after purchasing a personalised travel planning service, please contact us as soon as possible.

Because our itineraries involve personalised research and planning work, refunds for change-of-mind cancellations may be reduced to reflect work that has already been reasonably performed.

If work has not yet commenced, we may provide a full refund for a change-of-mind cancellation.

Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law or other applicable law.

7. Accuracy and Changes to Travel Information

We take reasonable care to provide accurate and useful information based on information available when your itinerary is prepared.

However, travel information can change after your itinerary has been created. This may include:

• opening hours and closure dates;

• admission prices;

• restaurant menus and availability;

• train and public transportation schedules;

• ticketing requirements;

• attraction availability;

• reservation requirements;

• weather conditions; and

• other information controlled by third parties.

We therefore recommend checking important time-sensitive information with the relevant provider before travelling or making a booking.

We do not guarantee that a recommended restaurant, attraction, accommodation, transport service or other third-party service will remain available at the time of your trip.

8. Third-Party Providers

Recommendations are made based on the information available to us and the preferences you provide.

Tabi with Me does not control third-party businesses and is not responsible for their independent acts or omissions, including cancellations, delays, closures, changes in price or schedule, service quality or availability.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

9. Reservations and Availability

A recommendation does not constitute a reservation.

Unless we have expressly agreed in writing to provide booking assistance, you are responsible for making and confirming your own reservations.

Availability can change at any time, and inclusion of a restaurant, attraction, accommodation or experience in an itinerary does not guarantee that a reservation or ticket will be available.

10. Transportation Guidance

Transportation information is provided as planning guidance based on information available when your itinerary is prepared.

Actual routes, platforms, schedules, fares and operating conditions may change.

You should check current transportation information before travel, particularly for time-sensitive journeys such as airport transfers, reserved trains and connections.

11. Travel Disruptions and Personal Safety

Travel involves circumstances outside our control, including weather, natural disasters, transport disruption, illness, injury, closures and other unexpected events.

You are responsible for making decisions regarding your personal safety and whether to participate in any recommended activity or experience.

We strongly recommend obtaining appropriate travel insurance for your trip.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

12. Support

Any pre-trip or during-trip support included in your service will be specified in your package or individual quote.

Unless expressly stated otherwise, our services do not include 24-hour or emergency assistance.

Tabi with Me should not be relied upon as an emergency service. In an emergency, travellers should contact the appropriate local emergency services or relevant travel provider.

13. Delivery

An estimated delivery timeframe will be provided before or after purchase, depending on the service.

Delivery times may depend on the complexity of the itinerary and how quickly you provide the information required for us to complete the service.

If circumstances arise that may materially delay delivery, we will communicate this to you as soon as reasonably possible.

14. Intellectual Property and Personal Use

Personalised itineraries and planning materials supplied by Tabi with Me are provided for the client's personal, non-commercial travel use.

You may share your itinerary with people travelling with you.

You may not resell, commercially reproduce, distribute or present our itinerary or planning materials as your own commercial product without our written permission.

15. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia, subject to any rights you may have under applicable consumer law.

17. Contact

If you have any questions about these Terms & Conditions or your travel planning service, please contact:

Tabi with Me

Email: tabiwithme.chisato@gmail.com

Last updated: September 2026

Tabi with Me (“we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how you can contact us about your information.

1. Information We Collect

When you contact us or use our travel planning services, we may collect personal information that you provide to us, including:

• your name;

• email address and contact details;

• travel dates;

• destinations and travel plans;

• flight and accommodation information;

• number of travellers;

• travel preferences and interests;

• approximate travel budget;

• food preferences or dietary requirements;

• accessibility or mobility requirements;

• existing reservations or bookings;

• information submitted through questionnaires, forms, emails or meetings; and

• other information you choose to provide for the purpose of planning your trip.

We aim to collect only information that is reasonably necessary to provide our services.

2. How We Collect Information

We may collect information when you:

• submit an enquiry through our website;

• complete a travel planning questionnaire;

• communicate with us by email or other communication channels;

• participate in a consultation or planning meeting;

• purchase a travel planning service; or

• otherwise provide information to us directly.

Our website and third-party services used to operate our business may also collect certain technical information, such as website usage or device information, in accordance with their own privacy policies.

3. How We Use Your Information

We may use your information to:

• respond to your enquiries;

• understand your travel preferences and requirements;

• prepare personalised itineraries and recommendations;

• research suitable accommodation, restaurants, activities and transportation;

• communicate with you about your travel planning service;

• process and administer your purchase;

• provide agreed pre-trip or travel planning support;

• improve our services and customer experience; and

• comply with applicable legal obligations.

We will not use your personal information for unrelated purposes without an appropriate reason or your consent where required.

4. Third-Party Services

We may use trusted third-party services to operate Tabi with Me, such as website hosting, online forms, email, payment processing, document creation and other business tools.

Information may be processed or stored by these providers where necessary for us to provide our services.

These third-party providers operate under their own privacy policies and terms.

Where reasonably possible, we limit the information shared with third parties to what is necessary for the relevant purpose.

5. Travel Research and Reservations

When researching your trip, we may use the travel information you provide to identify suitable restaurants, accommodation, attractions, transportation or other travel services.

Unless you have specifically authorised us to do so as part of an agreed service, we will not make reservations or bookings in your name.

If booking assistance is included in your service, we will explain what information needs to be shared with the relevant provider before proceeding.

6. Payment Information

Payments may be processed through third-party payment providers.

Tabi with Me does not intentionally collect or store full credit or debit card details where payment is processed directly by a third-party payment processor.

Payment providers handle payment information according to their own privacy and security practices.

7. Marketing Communications

We will only send marketing communications where you have chosen to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time.

Transactional or service-related communications about an enquiry or purchased service are separate from marketing communications.

8. Sharing Your Personal Information

We do not sell your personal information.

We may share information where reasonably necessary:

• with service providers that help us operate our business;

• with travel providers where you have requested or authorised booking assistance;

• where required by law; or

• where you have otherwise given us permission.

9. International Processing

Because Tabi with Me may work with clients and service providers in different countries, personal information may in some circumstances be processed or stored outside Australia.

Different countries may have different privacy and data protection laws.

10. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online communication or storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting any applicable legal obligations.

When information is no longer reasonably required, we may delete or securely dispose of it where appropriate.

12. Access, Correction and Deletion Requests

You may contact us if you would like to:

• ask what personal information we hold about you;

• request that inaccurate information be corrected; or

• request deletion of information that we no longer need to retain.

Whether we can fulfil a particular request may depend on applicable legal and record-keeping requirements.

13. Children

Our travel planning services are intended to be purchased by adults.

Information about children travelling as part of a family trip should be provided by their parent, guardian or responsible adult and only where reasonably necessary for travel planning.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable requirements.

The current version will be published on our website with the date it was last updated.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Tabi with Me

Email: tabiwithme.chisato@gmail.com